Privacy Policy

Last updated: 2025-12-18

Who we are

Travorro, registered in Wyoming, USA.

Contact: hello@travorro.com

What we collect

• Booking details (names, DOB, contact, passport info if required)
• Payment intent details (processed by Duffel Payments; we do not store full card numbers)
• Website/analytics data (cookies, pixels, device data)

Why we collect it

To search, book and manage travel services; comply with airline/hotel requirements; provide support; prevent fraud; and, with consent, marketing.

Third parties & overseas disclosure

• Airlines via Duffel APIs
• Hotels via LiteAPI
• Tours and experiences via Viator
• Document scanning via Microsoft Azure AI Document Intelligence (passport MRZ)
• Email, hosting and analytics providers (Google, Netlify)

Some recipients may be located overseas. As Travorro is a U.S.-based company, we take reasonable steps to ensure that any overseas partners or suppliers handle personal information appropriately in accordance with applicable U.S. privacy laws and industry best practices.

Direct marketing

You can opt out at any time via unsubscribe links or by emailing us.

Access, correction & complaints

Email info@travorro.com. Complaints will be acknowledged within 3–5 business days. If unresolved, you may contact the Federal Trade Commission (FTC).

Data security & retention

We apply reasonable security measures. Booking records are retained in Duffel as required; MRZ images are not retained.

Lawful bases for processing

• Contract: to provide search, booking, and support services
• Legitimate interests: fraud prevention, service improvement, analytics (where permitted)
• Consent: marketing and non‑essential cookies/analytics
• Legal obligation: record‑keeping and regulatory compliance

Your privacy rights

Depending on your location (e.g., EU/UK/EEA under GDPR, California under CPRA), you may have rights to access, correct, delete, restrict, object, withdraw consent, and receive a copy of your data. To exercise any rights, email hello@travorro.com. We will respond within the time required by law.

California disclosures (CPRA)

We do not sell personal information. We also do not share personal information for cross‑context behavioral advertising. If this changes, we will provide a “Do Not Sell or Share My Personal Information” option.

Children’s privacy

Our services are not directed to children under 13 (or under 16 in some jurisdictions). If you believe we have collected a child’s data, contact us at hello@travorro.com and we will delete it.

International transfers

We may transfer data to providers outside your country. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) and limit access to what is necessary.

Retention

• Booking records: up to 7 years (or as legally required)
• Support correspondence: up to 24 months
• Analytics data: up to 26 months

Changes

We may update this policy and will post the new date above.

Cookies & Tracking Technologies

What are cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and understand how our website is used.

Types of cookies we use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

• Session management cookies
• Security cookies
• Load balancing cookies

Functional Cookies

These cookies enhance functionality and personalization, such as remembering your preferences and settings.

• Language preferences
• Search preferences
• User interface customizations

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve our services.

• Google Analytics (when implemented)
• Website performance monitoring
• User behavior analysis

Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

• Advertising targeting cookies
• Social media integration cookies
• Marketing campaign tracking

Third-party cookies

Some cookies on our website are set by third-party services:

• Duffel Components: For flight search and booking functionality
• LiteAPI: For hotel search, rates, and booking functionality
• Payment Processors: For secure payment processing
• Analytics Providers: For website usage analysis

Managing your cookie preferences

You have full control over which cookies we use on your device. You can manage your preferences in two ways:

1. On our website: Visit our Cookie Preferences page to customize which categories of cookies you allow
2. Through your browser: Configure cookie settings directly in your browser (see instructions below)

Your cookie consent rights

Under applicable privacy laws (including GDPR for European visitors), you have the right to:

• Give or withhold consent: Choose whether to accept cookies when you first visit our site
• Withdraw consent at any time: Change your mind and update your preferences on our Cookie Preferences page
• Granular control: Accept some categories of cookies while rejecting others
• Access information: Understand what data is collected and how it is used

Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal.

Google Consent Mode V2

We use Google Consent Mode V2 to respect your cookie preferences for Google Analytics and other Google services. This technology adjusts how Google tags behave based on your consent choices, ensuring compliance with privacy regulations while maintaining measurement capabilities where consent is granted.

Browser-specific instructions

Each browser has different methods for managing cookies:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Cookie retention

Different cookies have different lifespans:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain until they expire or you delete them
• Analytics cookies: Typically expire after 2 years

Updates to this cookie policy

We may update this cookie policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us about cookies

If you have questions about our use of cookies, please contact us at hello@travorro.com.