Question 1

When should I book flights for the best deals, especially for holiday travel?

Accepted Answer

Generally, booking flights 6-8 weeks in advance for domestic travel and 8-12 weeks for international travel offers the best balance of selection and pricing. For peak holiday periods like Christmas, New Year, or summer holidays, we recommend booking even earlier. Our platform monitors price trends and can alert you to optimal booking windows. Prices can vary based on seasonality, demand, and route popularity. We recommend using our flexible date search feature to compare prices across different departure dates and find the most cost-effective options for your travel needs, including last minute flight deals.

Question 2

How do I select the right number of passengers and cabin class for my holiday bookings?

Accepted Answer

When booking, carefully review the passenger count as this affects total pricing and availability. Our platform allows you to select from Economy, Premium Economy, Business, and First Class options where available. Each cabin class offers different amenities, seat space, and flexibility. Consider your comfort needs, trip duration, and budget when making your selection. For family holiday packages or multi-city flights, ensure all passengers are correctly accounted for. Group bookings for 9+ passengers may have special requirements and pricing structures that our customer service team can help coordinate.

Question 3

How much should I expect the price to vary with baggage or seats for my holiday flights?

Accepted Answer

Baggage fees and seat selection costs vary significantly by airline and route. Basic economy fares typically include a personal item only, with carry-on bags ranging from $30-60 and checked bags from $30-100 each way. Seat selection fees range from $15-200+ depending on the seat type and route. Our platform clearly displays all additional fees during the booking process, so you can see the total cost before completing your purchase. Premium seats and extra legroom options are clearly marked with their respective costs, ensuring transparency for your Christmas flights or New Year travel.

Question 4

Is my payment secure for holiday travel bookings? What compliance measures protect me?

Accepted Answer

Yes, your payment information is fully protected through our PCI DSS compliant payment processing system. We use industry-standard SSL encryption to secure all data transmission, and our platform employs tokenization to protect stored payment information. We never store complete credit card numbers on our servers. Our security measures include fraud monitoring, secure authentication protocols, and regular security audits. All transactions are processed through certified payment gateways that meet the highest industry security standards, giving you peace of mind for your domestic holiday getaways or international trips.

Question 5

My flight booking shows 'Pending Confirmation' - what does this mean?

Accepted Answer

This means payment was successful and your booking has been sent to the airline, but the airline has not yet issued your ticket. This is normal for many airlines and usually resolves within minutes to a few hours. You'll receive a confirmation email as soon as your ticket is issued. You do not need to do anything - we monitor your booking status automatically and notify you once it moves to Confirmed or Ticketed.

Question 6

What is a ticketing deadline on my flight booking?

Accepted Answer

A ticketing deadline is the time by which the airline must issue your ticket after a booking is made. It's set by the airline, not Travorro, and can be short for some fares. If you see a ticketing deadline on your confirmation page, it shows the airline's target time. If your booking is still Pending after the deadline, contact us at hello@travorro.com with your booking reference and we will follow up with the airline.

Question 7

Do I need to check in separately with the airline after booking through Travorro?

Accepted Answer

Yes. Once your ticket is confirmed and issued, you need to check in directly with the airline, usually online 24-48 hours before departure, or at the airport. Your confirmation page includes your booking reference and airline PNR where available. Use those details in the airline's app or website to check in, choose seats if needed, and get your boarding pass.

Question 8

Why do I need to provide passport details when booking a flight?

Accepted Answer

Airlines require travel document details for ticketing and check-in. On international itineraries, a valid passport is mandatory due to border control and APIS requirements. For domestic itineraries (same-country origin and destination), document details are optional — our platform detects the route automatically and handles the booking without requiring you to enter passport information.

Question 9

Why does my hotel booking still show an 'Amount due at hotel' even if I prepaid?

Accepted Answer

Some hotels require guests to pay certain charges directly at the property, even if the room rate is prepaid online. These may include mandatory local taxes, city visitor taxes, resort or amenity fees, or refundable deposits for incidentals. The exact amount is shown during the booking process under 'Amount due at hotel' and again on your confirmation. This ensures transparency — you will know before you arrive if any additional charges must be paid directly to the hotel.

Question 10

What happens if I want to change or cancel my holiday booking?

Accepted Answer

Booking modification and cancellation policies depend on the fare type you select and the airline's specific terms. Our platform clearly displays the change and cancellation conditions for each fare option during booking. Many basic economy fares have restrictions, while flexible fares allow changes with minimal or no fees. We provide a user-friendly booking management system where you can view your reservation details, check modification eligibility, and process changes when permitted. Our customer service team is available to assist with complex modifications or special circumstances, especially for long weekend holiday ideas or summer vacation packages from your location.

Question 11

What do flexible fare types (Basic vs Flex) mean for me, especially for holiday travel?

Accepted Answer

Basic fares offer the lowest prices but come with restrictions such as limited or no changes, no refunds, and basic seat selection. Flexible fares cost more but include benefits like free changes, refundable options, priority boarding, and enhanced baggage allowances. Our platform clearly explains what's included with each fare type, allowing you to choose based on your flexibility needs and travel certainty. Consider flexible fares if your holiday travel dates might change or if you want additional peace of mind with your booking, particularly for Christmas or New Year travel.

Question 12

Are all additional services (bags, seats) already included in my holiday package?

Accepted Answer

Our platform provides complete transparency about what's included in each fare and what costs extra. Base fares typically include the flight seat and personal item, while carry-on bags, checked bags, seat selection, and meals may incur additional fees. During the booking process, we clearly itemize all included services and present optional add-ons with their respective costs. This allows you to customize your travel experience and see the total price before completing your purchase, ensuring no surprises for your tropical getaways or ski holidays for families from your location.

Question 13

How can I ensure I get the seats or services I want for my holiday travel?

Accepted Answer

Book early for the best selection of seats and services, especially during peak travel periods like Christmas or New Year. Our platform shows real-time availability for seat selection, baggage options, and other services. We recommend adding desired services during the initial booking process, as availability may become limited closer to departure. For special requests or assistance needs, contact our customer service team who can help coordinate with the airline. Group travelers should book together to secure adjacent seating when possible for their holiday travel.

Question 14

Why are resort fees or city taxes not included in my prepaid hotel total?

Accepted Answer

In some destinations — especially Las Vegas, New York, Miami, and Hawaii — hotels charge mandatory resort or city taxes directly at the property. These fees are set by local laws or the hotel itself, not by Travorro, and they are never optional. Even when you prepay your room, these charges are collected at check-in or check-out. We always display them clearly during the booking process and again on your confirmation to ensure there are no surprises.

Question 15

Can I add travel insurance to my booking?

Accepted Answer

Yes. Travel insurance helps protect you in case of trip cancellations, delays, lost baggage, or medical emergencies while traveling. Travorro is currently integrating with US-based insurance providers so you can add coverage at checkout. In the meantime, we recommend purchasing insurance from your preferred provider after booking. Having coverage gives you peace of mind, especially for international travel or peak holiday trips.

Question 16

How long does it take to receive a refund?

Accepted Answer

Refunds are always returned to your original payment method. Airlines and hotels each have their own processing timelines, but most refunds are completed within 7–10 business days once approved. Some international providers may take longer. Travorro keeps you updated with refund status emails so you know when to expect the funds back.

Question 17

Which payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards including Visa, Mastercard, American Express, and Discover. Flight payments are processed securely through our flight booking partner (LiteAPI/Nuitee) using PCI DSS-compliant infrastructure. Hotel payments are also processed through LiteAPI's secure system, or in some cases directly by the hotel for 'Pay at Hotel' bookings. All transactions are encrypted and handled securely end-to-end.

Question 18

Can I use airline or hotel credits on Travorro?

Accepted Answer

Travorro supports certain airline credits when the carrier allows them via our booking system. Hotel credits, vouchers, or loyalty points are not yet supported directly on our platform. Please check your airline's credit rules before booking, and if you have credits you want to apply, reach out to our support team so we can guide you through your options.

Question 19

Do you offer 24/7 customer support?

Accepted Answer

Yes. Travel doesn't stop, and neither do we. Travorro provides 24/7 support via email and our contact form. Urgent issues like last-minute cancellations, delays, or hotel check-in problems are prioritized. Airlines and hotels also provide their own 24/7 support using your booking reference, so you have multiple channels of assistance whenever you need it.

Question 20

What happens if the price changes after I book?

Accepted Answer

Airline and hotel prices are updated in real time by our suppliers. Once you confirm and pay, your booking is locked at that price. If prices decrease later, we cannot offer refunds for the difference. But the good news is that if prices rise after your booking, your fare is guaranteed — you'll never pay more than what you confirmed at checkout.

Question 21

Will my price 'markup' be clearly visible on the holiday booking?

Accepted Answer

Absolutely. Our platform maintains complete pricing transparency throughout the booking process. All costs, including base fares, taxes, fees, and any service charges, are clearly itemized before you complete your purchase. We never add hidden fees at checkout. Our pricing breakdown shows exactly what you're paying for, including any platform service fees, so you can make informed decisions. This transparency is part of our commitment to trustworthy and professional service for all your holiday travel needs.

Question 22

How do I know my holiday booking is confirmed and what's next?

Accepted Answer

Upon successful booking completion, you'll receive an immediate confirmation email with your booking reference, flight details, and e-ticket information. This confirmation serves as your receipt and contains all necessary travel information. We also provide a booking management portal where you can access your reservation details, check-in information, and any updates. Follow-up emails will be sent with check-in reminders and important flight information. Keep your confirmation details accessible for airport check-in and travel reference, especially for international holiday spots or domestic holiday getaways.

Question 23

Can I save my session and continue my holiday booking later?

Accepted Answer

Our platform shows live flight prices and availability directly from the airlines. Once you select an offer, it remains valid only for a short time — usually 15–30 minutes, depending on the airline. After that, the offer automatically expires and cannot be booked. To avoid missing out, we recommend completing your booking promptly once you've chosen your flights. If you create an account, you can also save your traveler details and payment methods for faster checkout in the future.

Question 24

How do I get help or support if something goes wrong with my holiday travel?

Accepted Answer

For the fastest assistance, please contact the airline or hotel directly using your booking number. Most flight and hotel providers offer 24/7 support and “Manage Booking” tools for changes, cancellations, and urgent travel disruptions. Our support team is available by email and contact form if you need additional help. Travorro acts as an agent for airlines and hotels, so while your contract is with the supplier, we can coordinate on your behalf if issues cannot be resolved directly. We maintain detailed booking records and will prioritize urgent cases to guide you toward the quickest resolution.

Frequently Asked Questions