Company Information

Last updated: 2025-12-18

Legal Notices

Business Registration

Travorro is registered in Wyoming, USA.

Contact: hello@travorro.com

Industry Standards

We follow applicable US consumer protection rules and industry standards (e.g., DOT and IATA rules applicable to carriers) and work with reputable suppliers.

Regulatory Compliance

We operate in compliance with:

• US Federal Trade Commission (FTC) regulations
• Department of Transportation (DOT) requirements
• Consumer protection laws
• International Air Transport Association (IATA) standards

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Travorro or its licensors and is protected by US and international copyright laws.

Disclaimer

While we strive for accuracy, travel information, prices, and availability are subject to change. We recommend verifying critical details directly with airlines or hotels before travel.

Complaints Procedure

Our Commitment to Customer Service

At Travorro, we are committed to providing excellent customer service. If you have a complaint about our services, we want to hear from you and will work diligently to resolve any issues.

How to Make a Complaint

Step 1: Contact Us Directly

Most issues can be resolved quickly by contacting us directly:

• Email: info@travorro.com
• Subject line: "Complaint - [Your booking reference]"
• Include: Your booking details, nature of the complaint, and desired resolution

Step 2: Formal Complaint Process

If your issue is not resolved to your satisfaction within 5 business days, you may lodge a formal complaint by providing:

• Written details of your complaint
• Copies of relevant documentation
• Previous correspondence with our team
• Your preferred resolution

Our Response Timeline

• Acknowledgment: Within 24 hours of receiving your complaint
• Initial response: Within 3-5 business days
• Resolution: Most complaints resolved within 10 business days
• Complex matters: May require up to 30 days for full investigation

External Resolution Options

If you're not satisfied with our response, you may contact:

American Society of Travel Advisors (ASTA)

ASTA provides dispute resolution services for member agencies:

• Website: www.asta.org
• Phone: 1-800-275-2782

Federal Trade Commission (FTC)

For consumer protection matters:

• Website: www.ftc.gov
• Phone: 1-877-FTC-HELP

State Fair Trading Offices

Each US state has consumer protection offices that can assist with consumer complaints.

Complaint Categories We Handle

• Booking and reservation issues
• Payment and billing concerns
• Customer service experiences
• Website functionality problems
• Communication and information accuracy

Accessibility Statement

Our Commitment to Accessibility

Travorro is committed to ensuring our website and services are accessible to all users, including people with disabilities. We continuously work to improve the accessibility and usability of our platform.

Accessibility Standards

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible for people with disabilities.

Current Accessibility Features

• Keyboard navigation: Full website functionality available via keyboard
• Screen reader compatibility: Semantic HTML and ARIA labels
• Color contrast: High contrast ratios for better readability
• Text scaling: Content remains usable when text is scaled up to 200%
• Alternative text: Descriptive alt text for images
• Clear navigation: Consistent and predictable navigation structure

Assistive Technology Support

Our website has been tested with common assistive technologies including:

• Screen readers (NVDA, JAWS, VoiceOver)
• Keyboard-only navigation
• Voice recognition software
• Screen magnification tools

Known Limitations

We are continuously working to improve accessibility. Currently known limitations include:

• Some third-party booking components may have limited accessibility features
• PDF documents may not be fully optimized for screen readers
• Video content may not include captions (when applicable)

Ongoing Improvements

We regularly review and improve our accessibility features:

• Regular accessibility audits and testing
• User feedback incorporation
• Staff training on accessibility best practices
• Updates to meet evolving accessibility standards

Alternative Access Methods

If you encounter accessibility barriers on our website, we offer alternative ways to access our services:

• Phone assistance: Our team can help you search and book travel over the phone
• Email support: Detailed assistance via email communication
• Document alternatives: Alternative formats for important documents upon request

Accessibility Feedback

Your feedback helps us improve accessibility for everyone. Please contact us if you:

• Encounter accessibility barriers on our website
• Have suggestions for improvement
• Need assistance accessing our services
• Require documents in alternative formats

Contact Us for Accessibility Support

For accessibility-related inquiries or assistance:

• Email: hello@travorro.com
• Subject line: "Accessibility Support Request"
• Response time: Within 2 business days

External Accessibility Resources

For general information about web accessibility:

• Web Accessibility Initiative: www.w3.org/WAI/
• US Government Accessibility: Section 508 (Rehabilitation Act)

Regular Review

This accessibility statement is reviewed and updated regularly to reflect our ongoing efforts to improve accessibility and address any identified barriers.