Booking Terms & Conditions

Last updated: 2025-12-18

Our role

Travorro acts as an agent for airlines and hotels. Your contract is with the airline or hotel supplier, not Travorro.

Supplier Relationship Disclosure

Travorro partners with Duffel Limited for global airline booking capabilities and LiteAPI for hotel bookings. All confirmed bookings are subject to the individual airline or hotel's own terms and conditions. Travorro facilitates the transaction as an authorized agent and is not itself the service provider.

Pricing & fees

All unavoidable fees are disclosed upfront. Optional ancillaries are shown separately. We do not currently charge additional service fees.

Ancillary Services & Post-Booking Availability

Some extras (such as seat selection, additional baggage, or in-flight services) may only be available after your booking is ticketed and confirmed by the airline. If your selected options do not appear on your e-ticket or booking confirmation, please use the airline's "Manage Booking" or "Check-in" portal to add them directly. This is due to varying airline policies and system integrations.

Changes

Change rules and charges are set by the supplier and shown during booking.

Passports, visas & health

Customers are responsible for travel documents and entry requirements. Check government travel advisories and embassy websites for destination-specific requirements.

Liability

Airlines and hotels are responsible for performance of services. To the extent permitted by law, our liability is limited to re-supplying services.

Payment Security

Flight payments are processed securely through Duffel Payments, which complies with PCI DSS standards. Hotel payments are processed through LiteAPI's secure payment system or directly by the hotel (for "Pay at Hotel" bookings). Travorro does not store or handle your full card details. Payment authorization, capture, and refunds are managed by the respective payment provider on behalf of the supplier.

Governing law

These terms are governed by the laws of Wyoming, United States.

Refunds & Changes Policy

Understanding Airline Refund Policies

Refund eligibility and processing times depend entirely on the airline's fare rules and policies, which vary significantly between carriers and fare types. Travorro facilitates refund requests but does not control airline processing times or decisions.

All refund decisions are ultimately determined by the airline or hotel supplier. Travorro submits and tracks refund requests but does not control approval outcomes or processing timelines.

Refund Categories

Refundable Fares

These fares typically allow cancellation with a full or partial refund, subject to airline-imposed penalties. Refund processing times vary by airline but generally take 7-21 business days for credit cards.

Non-Refundable Fares

Basic economy and promotional fares are typically non-refundable. However, some airlines may offer credit for future travel, minus applicable fees.

Involuntary Changes

When airlines cancel or significantly delay flights, passengers are generally entitled to refunds regardless of fare type, subject to airline policies and regulations.

How to Request Changes or Refunds

1. Contact Travorro first: Email us at hello@travorro.com with your booking reference
2. Provide required information: Booking reference, passenger details, and reason for change/cancellation
3. Allow processing time: We will submit your request to the airline and follow up on your behalf
4. Receive confirmation: You'll be notified of the airline's decision and any applicable fees

Fees and Penalties

Change and cancellation fees are set by airlines and vary by:

• Fare type (basic economy, standard, flexible)
• Route (domestic vs international)
• Timing (how close to departure)
• Airline policy

Processing Times

• Flight changes: 24-48 hours (subject to availability)
• Cancellations: 1-3 business days for confirmation
• Refund processing: 7-21 business days after airline approval

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unexpected changes, medical emergencies, and trip cancellations beyond airline policy coverage.

Special Circumstances

In cases of medical emergencies, bereavement, or other extraordinary circumstances, airlines may waive standard fees. Documentation may be required, and decisions are at the airline's discretion.

Credit and Voucher Policies

Some airlines issue travel credits or vouchers instead of cash refunds. These typically have expiration dates and usage restrictions. We'll help you understand and utilize these credits effectively.

Group Bookings

Group bookings (9+ passengers) may have different change and cancellation policies. These are typically more restrictive but may offer some flexibility for partial changes.

Hotel Booking Policies

Hotel Cancellation Policies

Hotel cancellation policies are set by each individual property and are displayed during the booking process. Common policy types include:

• Free cancellation: Cancel up to a specified date without penalty
• Non-refundable: Lower rates with no cancellation or refund option
• Partial refund: Refund available with penalties based on timing

Always review the cancellation policy displayed on your booking confirmation. Refund eligibility and timelines are determined by the hotel, not Travorro.

Hotel Payment Methods

Hotels may offer different payment options:

• Pay now: Full payment at time of booking, processed through LiteAPI
• Pay at hotel: Payment collected directly by the property at check-in

Some hotels may require a credit card on file for incidentals regardless of payment method.

Resort Fees & Local Taxes

Certain hotels charge mandatory fees that are collected directly at the property. These may include:

• Resort or amenity fees
• City or tourism taxes
• Service charges
• Parking fees (if applicable)

These fees are disclosed during booking under "Amount due at hotel" and are not included in the prepaid total.

Hotel Check-in Requirements

Hotels typically require:

• Valid government-issued photo ID for all adult guests
• Credit card for incidentals (even for prepaid bookings)
• Guests must meet minimum age requirements (usually 18-21 years)

General Conditions

Errors & Omissions

We work hard to ensure prices, availability, and content are accurate. In the rare case of an obvious error, we may cancel a pending booking or correct the price before ticketing/confirmation. You will be offered a refund or the option to proceed at the correct price.

Name Accuracy & No‑Shows

Passengers are responsible for ensuring names match government ID or passport exactly. Most airlines and hotels treat no‑shows as forfeited; refunds or changes are unlikely in those cases.

Schedule Changes & Irregular Operations

Airlines may change schedules or cancel flights. We will assist with rebooking options permitted by airline policy, but the carrier is responsible for reaccommodation and compensation where applicable.

Fraud Checks & Chargebacks

We may cancel orders that fail fraud checks. Chargebacks may result in cancellation and supplier penalties. Please contact us first so we can investigate and resolve issues quickly.

Age & Special Assistance

Minimum age and eligibility conditions may apply. If you need special assistance (e.g., wheelchair, medical clearance, UMNR), contact us before booking so we can coordinate with suppliers.

Customer Support

Our team is available to assist with change and refund requests. While we cannot override airline or hotel policies, we advocate on your behalf and ensure requests are processed efficiently.